We had been using Zillow for a long time to research a home on the big island and had a general idea of what we wanted; however, we did not live in Hawaii, so we did not have the local knowledge. We found Marco on this site and liked his profile and past reviews, so we contacted him. To be clear, we picked him without ever knowing or hearing about him other than the Zillow reviews. We were amazed that he quickly got back to us and we started a conversation of what we were looking for. He listened attentively and provided advice on different parts of the island based on our wish list. He started sending us potential homes and we began visiting them. He really understood what we were looking for and we loved his detailed knowledge of the island. He was very responsive and never pressured us. He was also aware of properties that were about to go on the market before they were formerly listed, which gave us a head start in evaluating them. We put in two offers on homes and lost out in the bidding, because we decided we did not want to bid more. But it was fate, because Marco found us the perfect home that checked all of our boxes. Marco also was extremely helpful with the buying process, which frankly can be frustrating. For example, when the appraisal company screwed up the schedule, Marco provided good negotiating advice to ensure we did not have to pay any penalties for the delay.
Lastly, I cannot say enough about how Marco has continued to be helpful post purchase. Our house was empty and he knew we needed some furniture to get us by, so when a friend of his said they were replacing some gently used couches he asked us if we were interested in having them. And then to our surprise he arranged to have them delivered when we arrived.
In summary, we feel like we didn't just get a great agent - we got a life long friend and highly recommend him to others.
My wife and I had been looking at condos in the White Sands Village complex for some time and when we saw the perfect unit come on the market we knew we had to jump on it. Unfortunately, we were purchasing from out of state and felt at a disadvantage because we did not have a grasp on the local real estate market. I had gone to high school with Marco, but had not spoken to him since that time. I recalled hearing that he was a realtor and so we cold called him to see if he would assist, which turned out to be one of the best decisions I have made all year.
In working with realtors in the past, we have learned that there are those that sell real estate sort of as a hobby, and then there are those who are true professionals. Marco is a true professional and someone who really takes pride in his work. From the onset of working with us, Marco was ready to go the extra mile by providing Zoom tours in Covid protection gear and meeting with us at odd hours that fit into our schedule. He also did the little things that have such a big impact, like returning phone calls promptly, and anticipating our questions/needs.
Then when it came time to put in an offer, Marco sat us down and really showed off his skill in analyzing prior comps to make sure our offer was reasonable and we felt comfortable about our choice. Even more impressive was his calm and confident demeanor during price negotiations, a time when we were getting emotional, and could have easily overpaid. But Marco helped us to stand firm and helped us to close the deal on our dream at a great price.
As if that was not impressive enough, what speaks volumes about Marco's character is his reputation in the local industry. Last week I returned to Kona to close out the deal and start our renovation project. While there, I learned that if I dropped Marco's name to contractors or anyone in the business, they would light up, and rave about their experiences in working with him.
10/10 would recommend!
Marco Silva is the nicest and most knowledgeable real estate agent we have ever worked with. He provided excellent guidance to purchasing a home sight-unseen, in an island we have never visited before. We fully trusted him to make the best choices and decisions with us, including local area and real estate information, services, financing, and contacts. He made us feel as if we were his only clients due to the time spent with us, attention to details, and honest/respectful communication. He took time to return all calls and sincerely answer all our questions, scheduled video calls, and represented our best interests - always pleasant and positive! He is trustworthy and fully understands the housing market in Hawaii. We loved working with him, as well as developing a new friendship. We highly recommend him. We love our new home! Mahalo, Marco!
|75-1213 Keopu Mauka Dr|
Holualoa, HI 96725
|69-1035 Keana Pl|
Waikoloa, HI 96738
|76-981 Aeo St|
Kailua-kona, HI 96740